Privacy Policy

Who I Am

GenADHD Coaching is a coaching practice operated by Sophie Mugnaini.

For the purposes of UK data protection legislation, Sophie Mugnaini is the data controller responsible for your personal information.

Information I Collect

I may collect the following information:

• Name

• Email address

• Phone number

• Information you provide through contact forms

• Information you provide when booking appointments

• Information shared during coaching sessions

• Coaching notes and records

• Technical information about your use of this website

Please avoid submitting sensitive medical or personal information through the website contact form unless specifically requested.

How Information Is Collected

Information may be collected when you:

• Complete a contact form

• Book a discovery call or coaching appointment

• Contact me by email

• Participate in coaching sessions

• Visit the website

Appointments are scheduled through Squarespace Scheduling (formerly Acuity Scheduling).

How Your Information Is Used

Your information may be used to:

• Respond to enquiries

• Arrange and manage appointments

• Deliver coaching services

• Maintain coaching records and session notes

• Communicate with you regarding bookings and services

• Improve website performance and user experience

• Meet legal, accounting, insurance, or regulatory obligations

I only collect and use personal information where there is a lawful basis to do so, including consent, legitimate interests, contractual necessity, and compliance with legal obligations.

Website Analytics

This website uses:

• Squarespace Analytics

• Google Analytics

• Google Search Console

These services help me understand how visitors use the website, including which pages are visited and how the website performs.

Analytics data is generally collected in an aggregated form and is not used to identify you personally.

Sharing Information

I do not sell, rent, or trade personal information.

Your information may be shared with trusted third-party service providers who help me operate my business, including:

• Squarespace (website hosting)

• Squarespace Scheduling / Acuity Scheduling (appointment bookings)

• Google (analytics and website performance services)

Information may also be disclosed where required by law.

International Data Transfers

Some service providers may store or process information outside the United Kingdom.

Where this occurs, appropriate safeguards are used to protect personal information in accordance with applicable data protection laws.

How Long Information Is Kept

Information is retained only for as long as necessary for the purposes for which it was collected.

Typical retention periods are:

• Contact form enquiries that do not become clients: up to 12 months

• Discovery call enquiries that do not become clients: up to 12 months

• Client coaching records and session notes: up to 6 years after the coaching relationship ends

• Financial and accounting records: as required by applicable legal and tax obligations

Information that is no longer required will be securely deleted.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Restrict processing in certain circumstances

• Object to certain processing activities

• Withdraw consent where processing relies on consent

• Request a copy of information you have provided

To exercise any of these rights, please email: hello@genadhdcoaching.com

Complaints

If you have any concerns about how your personal information is handled, please contact me first so I can try to resolve the issue.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s data protection regulator: https://ico.org.uk